Director, Digital Solutions, Willis Towers Watson
Lucia specialises in building online financial well-being and retirement planning tools to motivate individuals to engage with their personal finances and plan for their retirement.
With growing evidence about the positive impact of financial wellbeing on employee performance and overall quality of life, Lucia has a strong passion for empowering employees and pension fund members to manage their personal finances effectively and drive positive financial behaviours to build financial security.
Over the past 15 years, Lucia has worked as a manager for the online tools for ASIC’s MoneySmart website, Westpac and BT Financial group, and designed tools for a number of clients in Australia, Hong Kong, US, UK and Western Europe.
With a background in marketing and communications, Lucia has been pioneering ‘design thinking’ methodologies in digital modeller design that is based on in-depth understanding of employee needs and aims to create a user-centric experience that drives engagement and actionable outcomes.