Contact

General Enquiries

Email: conferences@viconferences.com.au

Sponsorship and Exhibition Enquiries

Please complete the form below and our Sponsorships team will be in touch

FAQs

HOPIN INFORMATION

I can’t access the event 

Firstly, go to the event page. Make sure you are logged in. If you are not logged in you will see a ‘Login’ link (top right hand corner). Select that and login with your username and password. Once you are logged in the event will appear in your dashboard. 

Hopin Compatibility
Currently Hopin events are compatible with Desktop (web) on the following browsers. 

  • Google Chrome Mozilla Firefox 
  • Other independent browsers that accept webRTC technology may be compatible. 
  • Safari is not fully compatible for video. 
  • Explorer/Edge is not compatible. 

Can I join a Hopin event from a mobile device?
Hopin’s web app is now available on mobile devices!  You can now attend a Hopin event from your phones and tablets with limited functionality. You can view the Stage, view Sessions, view Expo, chat, and use the Networking features of your event. Note: You will not be able to join interactive sessions on camera from a mobile device.

I’m logged in, but can’t see the stage/sessions/roundtables/chat
Please check if you at logging in via your company network as there may be firewall restrictions that will need to be disabled in order for you to fully access Hopin

Hopin Profile 
We highly recommend that you Complete your Hopin profile – think of this as your business card, it is what attendees will see, so add:   

  • Your photo  
  • Your headline – should be as simple as job title, company name 

I can’t join a session 
Note: if a session is moderated, you will not be able to join the session on camera unless the moderator approves your request. 
If you’re having trouble joining a Session, make sure you’ve completed the following. 

  • Your audio or video devices might not show up. If so, make sure you have enabled browser permission for Hopin to access your camera and microphone.  
  • Refresh the webpage – most of the time, a refresh of the webpage will fix most problems. 

I want to join on screen with my video, my Webcam isn’t working 

Firstly, test your webcam via this site. If you do not see the webcam it is likely to be an issue with your computer or browser settings. 
Please ensure you are using a supported browser. 
If you are using Google Chrome, follow the steps below: 

Change a site’s camera & microphone permissions 

  1. Open Chrome
  2. At the top right, click More (three dots) then, Settings.
  3. Under “Privacy and security,” click Site settings.
  4. Click Camera or Microphone. 
  • Check it is selected to Ask before accessing. 
  • Review your blocked and allowed sites. 
  • Check to see if Hopin is listed under Blocked.  
  • If it is, To allow you need to allow it: Under “Blocked,” select the site’s name and change the camera or microphone permission to “Allow.
        5. Close down Chrome and restart your computer.
 

Change a site’s camera & microphone permissions 

  1. Open Chrome . 
  2. At the top right, click More   Settings. 
  3. Under “Privacy and security,” click Site settings. 
  4. Click Camera or Microphone. 
  • Check it is selected to Ask before accessing. 
  • Review your blocked and allowed sites. 
  • Check to see if Hopin is listed under Blocked.  
  • If it is, To allow you need to allow it: Under “Blocked,” select the site’s name and change the camera or microphone permission to “Allow.

           5. Close down Chrome and restart your computer

 

FESTIVAL INFORMATION

Is the Workplace Wellness Festival Going Ahead?  
Yes – Covid-19 has dramatically changed our lives and the way we work. The days of large gatherings being allowed to go ahead is still so uncertain, so the decision was made to take the festival virtual in August 2020. We are so excited to bring this festival to you virtually! 

When/Where Will the Virtual Workplace Wellness Festival Be Held? 
The Workplace Wellness Festival 2020 will be held over two consecutive days, on 18 & 19 August 2020, online using HOPIN platform. The virtual Festival gives delegates the same access to top speakers from Australia and around the world from the comfort and safety of their home or workplace. We have brought the dates forward as there has never been a more important time for business to focus on Workplace Wellness as now! 

How Does the Virtual Festival Work? 
Held online over two days, Workplace Wellness Festival 2020  features our Plenary stage and six conference tracks that allows  you to curate your own festival program according to what sessions are relevant to you. And we’ve kept all the elements of the physical experience that you love – keynotes, presentations, panels, Q&A, interactive roundtables, live face to face networking and virtual exhibition booths. Find out more here!

Can I Network at the virtual event?
Yes, you can network at Workplace Wellness Festival virtual via the dedicated networking area. You will be randomly matched up with other attendees, speakers, sponsors or exhibitors. You can exchange contacts if you like, but no pressure as you will not see who has exchanged contacts with you until after the event finishes. You cannot be matched with the same person twice!

What Time Will the Virtual Festival Start And Finish? 
The festival will run from 08:45 – 17:00 AEST on both Tuesday 18 and Wednesday 19 August 2020.  

What is the Difference Between a General Attendee and a Gold Ticket Attendee? 
Both tickets give you access to the virtual 2 – day festival including opening and closing plenary stage, 6 conference tracks, roundtables, networking area, virtual expo booths. 

A GOLD ticket has the added bonus of exclusive 90-day access to video archive of all 100+ presentations across 6 conference tracks. This allows you to watch presentations in your own time as well as watch presentations running consecutively in the real time event. The gold ticket ensures you will not miss out on any presentation! 

Can I watch the virtual event in my own time after the event? 
Only with the purchase of a GOLD ticket that has the added bonus of the exclusive 90-day access to a video archive of all 100+ presentations across 6 conference tracks. This allows you to watch presentations in your own time as well as watch presentations running consecutively in the real time event. The gold ticket ensures you will not miss out on any presentation!  

I Have a GOLD Ticket, How Do I Access the Recordings?
An email with a link and information on how to access the video recordings was sent to all GOLD ticket holders on 15 September 2020. Please check your junk/spam folders if you cannot see it in your inbox. If you still don’t have the email please contact conferences@viconferences.com.au for assistance.

REGISTRATION INFORMATION

Will I Receive a Ticket? 
There is no physical ticket required for Workplace Wellness Festival 2020You just need to register for the event in Hopin create a user profile and you will gain access to the event via your Hopin account. You will receive automated ‘Event Reminders’ and will be able to add the event to your calendar. 
 

I Already Have a Ticket to Workplace Wellness Festival, How Do I Transfer to the Virtual Event? 
If you were a ticket holder for the Workplace Wellness Festival you should have received an email announcement and links of how to get your ticket(s) for Workplace Wellness Festival 2020. If you haven’t received an email, please check you junk/spam folders or contact conferences@viconferences.com.au for assistance. 

Can I register for someone else? 
No – you can’t register on behalf of someone else. Each attendee will need to register for their own ticket, and create their personal profile in our event platform Hopin so they can login to access the live event. 

How Can I Obtain A Copy Of My Invoice/Receipt?  
If you require a tax invoice/receipt for Workplace Wellness Festival 2020, please email your Hopin receipt to contact conferences@viconferences.com.au  and we will send you a tax invoice. 

I Can No Longer Attend the Festival, Can I Get a Refund? 
Under our ticketing terms and conditions all our tickets are non-refundable. As a not-for-profit organisation, we do not have the capacity to change our refund policy at this time. Thank you for your understanding. 

Bulk Ticket Purchases
We can assist with
 bulk ticket payment option for organisations purchasing 20+ tickets where you would pay in bulk and be sent a prepaid registration link for your staff to access and create their personal Hopin profiles and registrations. A 10% discount applies to purchases of 30+ tickets. Please contact conference@viconferences.com.au to arrange a bulk ticket purchase.